tqm in hospitality industry case study

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Total Quality Management (TQM) in Hospitality Industry: A study of the application of TQM in a hotel's engineering department and its effects on hotel performance

2011 2 CERTIFICATION STATEMENT I hereby certify that this paper constitutes my own product, that where the language of others is set forth, quotation marks so indicate, and that appropriate credit is given where I have used the language, ideas, expressions or writings of another. Signed Mark Chan 3 ABSTRACT Total Quality Management (TQM) in Hospitality Industry: A study of the application of TQM in a hotel's engineering department and its effects on hotel performance by Mark Chan

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