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The emergence of serviced apartments/apart-hotels and opportunities post covid-19.

Ding Jie Ang , University of Nevada, Las Vegas

Degree Type

Professional Paper

Degree Name

Master of Hospitality Administration

William F. Harrah College of Hospitality

First Committee Member

Christine Bergman

Number of Pages

Serviced apartments are becoming more mainstream as people become more aware of this asset class. Since the onset of Covid-19, people have opted for serviced apartments instead of a hotel for self-contained, typically with more space with a living area, kitchen and access to laundry facilities throughout the pandemic. Combined with lower operating costs, higher profit margin, and lower cost per key at development revealed the financial resilience of this asset class as most serviced apartments operated at a higher occupancy than hotels. With renewed interest from developers and owners keen to build or convert their existing properties to serviced apartments, This paper shows the financial success of serviced apartments over the pandemic and why the asset class is most successful. We will also identify some of the opportunities that lie ahead for the serviced apartment industry in the future.

apart-hotels, condotels, corporate housing, Covid-19, corporate housing, lodging, serviced apartments, serviced residences, short-term rental and temporary living

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Hospitality Administration and Management

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University of Nevada, Las Vegas

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Ang, Ding Jie, "The Emergence of Serviced Apartments/Apart-Hotels and Opportunities Post COVID-19" (2022). UNLV Theses, Dissertations, Professional Papers, and Capstones . 4551. http://dx.doi.org/10.34917/35005570

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Service Apartment Business Model Research—Take Ziroomapartment as an Example

• Conference paper
• First Online: 01 January 2015
• pp 1183–1194
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• Mingxuan Yu 4 ,
• Xiaobei Zhang 4 &
• Naiyue Zhang 4  

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In Chinese first-tier and second-tier cities’ housing rental market, houses are in short supply, market is in disorder, housing quality and service level are low, which are major factors contributing to the situation that rent living can’t be the main living style. Against this background, there emerges chain type service apartments, aiming at the mass consumers at the mid-end market. In China, service apartment represented by Ziroomapartment will embrace a full development in future. This article starts with Ziroomapartment’s business model research, hoping to provide guide experience for companies interested in this line of business and providing government with empirical case study results for regulating the real estate market.

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Business School, Renmin University of China, Beijing, 100872, China

Mingxuan Yu, Xiaobei Zhang & Naiyue Zhang

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Yu, M., Zhang, X., Zhang, N. (2015). Service Apartment Business Model Research—Take Ziroomapartment as an Example. In: Shen, L., Ye, K., Mao, C. (eds) Proceedings of the 19th International Symposium on Advancement of Construction Management and Real Estate. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-662-46994-1_99

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Arvidsson, Marcus. "Serviced apartments in Sweden: Is there a growth opportunity?" Thesis, KTH, Fastigheter och byggande, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-168505.

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Yeung, Wing-lun, and 楊永倫. "The implementation of customer relationship management as a key performance indicator for the service apartment industry in Hong Kong: a case study of standard serviced apartment." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2012. http://hub.hku.hk/bib/B48343754.

Lee, Kwang Jun. "The web-based graphic service request system for facility management of apartments." Thesis, Texas A&M University, 2006. http://hdl.handle.net/1969.1/4396.

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Ho, Shing-yan Patrick, and 何承恩. "A study of the function & effectiveness of home portal in enhancing management service for residential estate residents." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2006. http://hub.hku.hk/bib/B45008486.

Chiu, Sin-lun, and 趙善倫. "Supported apartment as a place for enhancing social support and community integration of psychiatric residents: an exploratory study." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2001. http://hub.hku.hk/bib/B31250920.

Oravcová, Martina. "Domov 60+." Master's thesis, Vysoké učení technické v Brně. Fakulta architektury, 2020. http://www.nusl.cz/ntk/nusl-418060.

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Fung, Po-kwong. "How to provide quality service in view of recent changes : a study of the private property management industry /." Hong Kong : University of Hong Kong, 1997. http://sunzi.lib.hku.hk/hkuto/record.jsp?B18812521.

Lee, Kin-wang, and 李健宏. "A comparative study of the life cycle cost of mechanical building services installations based on different maintenance strategies." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2006. http://hub.hku.hk/bib/B4500898X.

Sköld, Sara, and Loise Tengsved. "Granskning av tilllgänglighetsmått i små bostäder : För att öka och underlätta projekteringen av ungdoms- och studentlägenheter." Thesis, KTH, Byggteknik och design, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-149556.

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Šupák, Lukáš. "VEŘEJNÝ MĚSTSKÝ PROSTOR - LOKALITA VYŠKOV." Master's thesis, Vysoké učení technické v Brně. Fakulta architektury, 2014. http://www.nusl.cz/ntk/nusl-216111.

Zigo, Peter. "Polyfunkční dům Arthur." Master's thesis, Vysoké učení technické v Brně. Fakulta stavební, 2015. http://www.nusl.cz/ntk/nusl-227263.

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Janečková, Magdaléna. "Srovnání vybraných způsobů ocenění pro nemovitost typu byt v lokalitě Otrokovice a Zlín." Master's thesis, Vysoké učení technické v Brně. Ústav soudního inženýrství, 2014. http://www.nusl.cz/ntk/nusl-232930.

Dvořáková, Zuzana. "Obchodní dům "Centrum" v Brně." Master's thesis, Vysoké učení technické v Brně. Fakulta stavební, 2014. http://www.nusl.cz/ntk/nusl-227137.

Poutník, Lukáš. "Analýza hospodaření společenství vlastníků jednotek v konkrétních podmínkách Společenství XY." Master's thesis, Vysoká škola ekonomická v Praze, 2012. http://www.nusl.cz/ntk/nusl-142090.

Chen, Pin-Feng, and 陳品峯. "The Research of the Key Success Factors of Service Apartments Management in Taipei." Thesis, 2011. http://ndltd.ncl.edu.tw/handle/84416403033970382303.

Chien-HsiangWang and 王建翔. "The Renewal Assessment of Service Facilities for Existing Residential Apartments Based on Sustainability." Thesis, 2011. http://ndltd.ncl.edu.tw/handle/65065648726291061529.

Li, Yueh-Ying, and 李玥瑩. "Investigating the Service Quality of Apartment Building Management and Maintenance Companies." Thesis, 2013. http://ndltd.ncl.edu.tw/handle/17912943016353907173.

WANG, YU-JING, and 王毓均. "A Feasibility Study on Service Apartment Industry Enter Tourism Accommodation Market." Thesis, 2016. http://ndltd.ncl.edu.tw/handle/06667605173404773314.

Su, Yen-Hsuan, and 蘇彥璇. "Developing Property Management Service Model for Senior Apartments from the Perspective of Product Design Optimization." Thesis, 2013. http://ndltd.ncl.edu.tw/handle/65205821886082575399.

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CHEN, YU-JU, and 陳玉如. "Applying Analytic Hierarchy Process to Construct Service Quality Index of Apartment Building Property Management Industry." Thesis, 2015. http://ndltd.ncl.edu.tw/handle/17762797564624837499.

Huang, Chao Sheng, and 黃昭勝. "A Study Of How To Improve The Periodical Service Of Fire Safety Equipment Of All Apartments And Buildings." Thesis, 2011. http://ndltd.ncl.edu.tw/handle/34441918638269625483.

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Shih, Shu-Tzu, and 石淑慈. "A Feasibility Study of the Introduction of Service Apartment Operation Model on Long-term Care Institutions." Thesis, 2018. http://ndltd.ncl.edu.tw/handle/7wwb92.

Chiu, Wei-Yang, and 邱惟揚. "Apartment building management services research community functions and training of the people - in Taipei as an Example." Thesis, 2016. http://ndltd.ncl.edu.tw/handle/96807277232301625439.

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Yang, Shih-Ming, and 楊士明. "A Primary Investigation on Eldergarten Service in the Elderly House - An Example on the Elderly Apartment in Kaohsiung." Thesis, 2015. http://ndltd.ncl.edu.tw/handle/afswwp.

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Hsu, Hsuan-Che, and 徐玄哲. "Applying Kano Model and IPA to Evaluate Service Performance of Rental Suite Apartment – Three Cases of Tainan City, Miaoli County and Guangzhou City." Thesis, 2018. http://ndltd.ncl.edu.tw/handle/a5b957.

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